SHIPPING AND RETURNS
WHAT EXACTLY ARE PESTEMEL TOWELS?
Turkish towels were historically used in Turkish hammams (baths). Legend has it that the Turkish towel originated in a small town called Babadag, in the mountains of Southern Turkey, hundreds of years ago. Most commonly made from cotton (and more recently linen and cotton/bamboo blends), they are wider and lighter than your usual terry towels, which presents many benefits. They are:
Easy to travel with
Eco-efficient (takes up less room in washing machines)
Increased softness after each wash
Versatile in use
This last point is key - a Turkish towel's versatility knows no bounds. It can be used as a traditional bath/beach towel, as a scarf, a shawl, a wrap for a baby, as a picnic rug, a table or chair cover, an all-purpose gym towel (yoga, workouts etc), a throw at the end of a bed or couch, for massages and more.
WHICH PAYMENT METHODS DO YOU ACCEPT?
All prices are displayed in US Dollars and we accept Visa, MasterCard, American Express, and PayPal.
DO YOU CHARGE STATE TAX?
We are required to collect sales tax for orders shipped to California.
WHEN WILL MY ORDER SHIP?
Your order will ship out the next business day, and we'll send an e-mail with a tracking number when it ships. Shipment can occasionally be delayed due to holidays or inclement weather conditions.
WHERE ARE ORDERS SHIPPED FROM?
Your order will ship from Los Angeles.
HOW MUCH DOES SHIPPING IN THE U.S. COST?
Standard domestic shipping is $5 flat rate and takes up to 5 business days to arrive. For expedited shipping, we offer FedEx Ground (best option for customers on the East Coast) and USPS Priority (best option for customers in the Mid-West or on the West Coast) both $12 fat rate. Expedited shipping takes up to 3 business days to arrive.
HOW MUCH DOES SHIPPING INTERNATIONALLY COST?
There is a $12USD flat rate for shipping to Canada.
There is a $15USD flat rate for shipping to all other International addresses. All prices are displayed in US Dollars and your credit card company will calculate the exchange rate automatically. Packages usually take between one and three weeks to arrive, but can sometimes take up to five weeks depending on International Customs procedures. International Duties and Taxes may be due to the parcel carrier upon delivery.
ARE THERE ADDITIONAL EXPEDITED SHIPPING OPTIONS?
If you are interested in expedited shipping for International orders, or if you are in the U.S. and would like to arrange overnight or 2-day delivery send us an e-mail during business hours and we will be happy to help.
CAN I MAKE A RETURN OR EXCHANGE?
We are happy to refund returns of unused items within 30 days, less shipping cost. We will gladly exchange a color or product if it wasn't exactly what you expected. Please contact us at this e-mail for returned item form. All sale items are final sale and may not be returned or exchanged.
IS THERE A WARRANTY?
All products have a 1 year limited warranty against defects in material and workmanship. Please send us an e-mail and we'll be happy to provide a replacement.
WHERE ARE OUR PRODUCTS MADE?
You can find this information in the description section of each product we sell. For more information, please send us an e-mail.
HOW DO I CARE FOR MY PRODUCTS?
You can find this information in the description section of each product.